Suppose you have just found something wrong with the electronic dictionary that you bought from an online store the other day. Write a letter to
make a complaint and
demand a prompt solution
Dear Sir or Madam,
As a customer who bought an electronic dictionary from your store the other day. I am writing for the purpose to make a complaint, since I have just found something wrong with its keyboard.
I am quite disappointed with the terrible quality of your product, because it is its frequent breakdowns that do not enable me to make adequate preparation for the national entrance examination for postgraduate.
Therefore, you ought to change it for another new one or refund my money.
Provided that you fail to provide a prompt and satisfactory solution, I will call 12315 for a further complaint.